State Farm® Insurance Agent Katie Kelly
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mark Price
July 15, 2026
"If you use Katie, make sure that you review the details of your policies deeply. She repeatedly left me without proper coverage, and made recommendations that would have cost us thousands of dollars with no upside other than to her bottom line.
Two specific example:
Katie wrote us an umbrella policy but did not ensure that all of our vehicle policies met the minimum liability coverage. If we had needed the extra coverage, we would have had a multi-million dollar exposure.
Katie also wrote us a policy against a classic vehicle. Her helper sold us a policy that would not have provided the agreed-value coverage we thought we were getting. It was also more expensive that the correct policy from Hagerty.
I believe that this office is set up to prioritize profit over ensuring that you're getting the best coverage for your situation. I've been a State Farm customer for over 30 years and Katie's office was one of the most challenging I've worked with.
In response to Katie Kelly's reply:
The failure to take ownership of the various situations I encountered from your office over the years likely contributes to the outcomes that led to me requesting an agent change.
I did not say I was left without coverage, I said I was left without proper coverage. YOUR agent pointed out that the coverage I had was not what I needed and I was better served by going to Hagerty directly. If there was an incident, I was unlikely to recover the full replacement cost."
"Hi Mark thank you for your feedback. As I shared in my email, our relationship with Hagerty was relatively new at the time, and my team member unfortunately overlooked that option. While that was never intentional, I sincerely regret the frustration it caused. I welcomed the opportunity to help make this right when you emailed me.
Regarding your concern about being left without coverage, I respectfully disagree. At no point were you left without coverage, and I believe that statement misrepresents the facts. The additional underwriting items were requested with coverage still in force and ample time to remedy the items.
I also want to respectfully disagree with the suggestion that our recommendations were motivated by profit. My team and I are committed to helping our customers find coverage that best fits their individual needs, and we take that responsibility seriously.
I am sorry this was your experience, and I remain available if you'd like to discuss it further. I genuinely wish you the very best.
"
Carolyn Ream
July 14, 2026
"Lydia from State Farm insurance has been incredibly helpful to me regarding several home and auto insurance questions. She is very knowledgeable of the product and extremely patient with me, the customer! Thank you, Lydia!!"
"Thank you so much for your kind review! We’re thrilled to hear that Lydia was able to help you with your home and auto insurance questions and that her knowledge and patience made the process easier. We truly appreciate your business—thanks again!"
Jarrett Zhu
July 10, 2026
"Great agent with great support. Vanessa helped me purchase auto and home insurance. Highly rated and recommended to everyone!"
"Thanks so much for your wonderful review! We’re thrilled to hear that Vanessa provided great support and helped you get your auto and home insurance. We truly appreciate your recommendation and are here whenever you need anything in the future."
Trang Nguyen
July 8, 2026
"Monica is my agent. She is quick and really responsive. I’m really pleased with the service!"
"Thank you for your kind words, Trang! We are so glad Monica was able to get you helped quickly. We appreciate your business and are here if you need anything!"
Karen Kelso
July 1, 2026
"Received the names and numbers to speak with persons handling my case Tyler w as s great help"
"Thank you for the review! We’re so glad Tyler was able to help by providing the names and numbers for the people handling your case. We truly appreciate your feedback."
Rosie Mccaw
June 30, 2026
"Hey my compliments to Tyler at State Farm who acted quickly and professionally while still being very friendly. I needed some documents from them and although he was not my personal agent, got the job done and fulfilled my needs in a timely manner. Thank you Tyler, you made this customer very happy."
"Hi! Thank you so much for your kind review. We really appreciate you taking the time to share your experience. We’re glad Tyler was able to help quickly, professionally, and with that friendly touch—and even though he wasn’t your personal agent, he still made sure everything was taken care of for you in a timely way.
We’ll be sure to pass your compliments along to Tyler. Thanks again for choosing State Farm—we’re happy to have made you a satisfied customer!"
John Kennelly
June 18, 2026
"Saved $$$$ and can talk directly to my agent if anything comes up"
"Thank you for the great review! We’re so happy to hear you saved $$$$ and that you can talk directly with your agent anytime something comes up.
We truly appreciate your trust—thanks again!"
Metin Cinar
June 17, 2026
"have been working with the State Farm insurance company for many years. I’ve worked with other insurance companies before, but State Farm is the best. Kaiser , in particular, is number one when it comes to customer service; he is always there whenever I need anything. Also Katie is fantastic. I highly recommend that anyone in need of insurance get in touch with Katie or Kaiser
Thank you so much for everything you have done
Metin"
"Hi Metin,
Thank you so much for your thoughtful review and for being with State Farm for many years. We truly appreciate your trust.
We’re especially glad to hear that Kaiser has been there whenever you need anything and that his customer service has stood out for you. We’ll also be sure to pass along your kind words to Katie—she’ll be thrilled.
Thank you again for the recommendation and for everything you’ve shared. We’re grateful to have you as a client."
Jane Benson
June 17, 2026
"I work with Kaiser and he has been wonderful. I have moved all of my insurance to State Farm.
Give them a try. You won't be disappointed."
"Thank you for the great review! We’re so happy to hear that Kaiser has been wonderful and that you decided to move all of your insurance to State Farm.
We really appreciate you recommending us—thanks again for giving us a try. We’ll be here anytime you need assistance!"
Angela M
June 17, 2026
"Monica is awesome!! She helped me save money on my insurance. Super quick and efficient. Highly recommend working with Monica. ☺️"
"Thank you so much for the kind words! We’re thrilled to hear Monica was awesome and helped you save money on your insurance.
It also means a lot that you found her super quick, efficient, and that you’d recommend working with her. Thanks again for your trust—we really appreciate it! ☺️"
Stefan k
June 17, 2026
"Emily did an amazing job at giving me an offer for insurance on my new car. It seemed like she was training someone and it still went smoothly."
"Thank you for the great review! We’re so happy to hear Emily did an amazing job helping you get an insurance offer for your new car—and that even with her training someone, everything still went smoothly for you.
We truly appreciate your trust and your feedback. If you ever need anything in the future, we’re always here to help!"
Jason Tang
June 17, 2026
"I’ve had a wonderful experience working with Callia Kwan. Callia is knowledgeable, professional, and genuinely cares about helping her clients find the right insurance coverage for their needs. She takes the time to answer questions, explain options clearly, and make what can sometimes be a complicated process feel simple and stress-free.
What stands out most is her responsiveness and commitment to customer service. Whenever I’ve needed assistance, Callia and her team have been quick to help and always friendly and approachable. It’s reassuring to know there’s someone you can trust to look out for your best interests.
I highly recommend Callia Kwan to anyone looking for an insurance agent who is reliable, attentive, and dedicated to providing outstanding service."
"Thank you so much for your wonderful review! We’re truly grateful you took the time to share your experience.
It means a lot to hear that Callia was knowledgeable, professional, and took the time to explain everything clearly—especially that you felt the process was simple and stress-free. We also appreciate your kind words about her responsiveness and the support you’ve received from Callia and her team.
We’re honored to have your trust and truly appreciate your recommendation. Thanks again!"
Amir Dodic
June 5, 2026
"CK helped with my insurance"
"Thank you for your review, Amir! We’re so happy that CK was able to help you out. Don’t hesitate to reach out if you need anything!"
Yminh Phan
June 3, 2026
"I really appreciate Tyler to help me . He is very friendly, easy communication. And so patient to answer all my question."
"Thank you so much for your kind words! Tyler appreciates you for your business and it was a pleasure to assist you today!"
Torrey
June 2, 2026
"Was dreading calling in today due to some previous (1+ year ago) phone conversations that were in my opinion a bit rude, rushed, and dismissive.
However called in and had a chat with Emily today - extremely helpful, detailed, and patient. Definitely will be sticking with State Farm and this office specifically.
Emily focused on my questions, exactly what I had called in about, and stayed focused on the task. I've called in previously with other agents and gotten pure upselling (again, 1+ year ago)"
"Thank you so much for the 5-star rating, Torrey! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Easy Street
June 2, 2026
"Tyler was grwar he helped me set up drive safe and save beacon resectable guy great office"
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Katie Kelly’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
A.J. Rathbun
May 14, 2026
"Just changed my car, home, and motorcycle insurance to State Farm after having a great conversation with Kaiser DeMaranville from this office. Super helpful, friendly, and informative, walking my wife and I through all the options and choices and giving us very straightforward comparison numbers with our past insurance. I highly recommend him and this office!"
"Thank you so much for your kind words! We're thrilled to hear that Kaiser was able to provide you and your wife with helpful, friendly, and clear guidance. It means a lot to us that you chose to trust State Farm for your car, home, and motorcycle insurance. We truly appreciate your recommendation and look forward to continuing to serve you!"
Ron
May 13, 2026
"Andrew was very helpful and efficient on getting me setup with a personal article policy. Having the peace of mind with my gear at a fair price is worth it!"
"Thank you so much for your kind words! We're thrilled to hear that Andrew was able to help you efficiently set up your personal article policy. Providing peace of mind at a fair price is exactly what we strive for. If you ever need anything else or have questions, please don’t hesitate to reach out!"
Mahen Kumar
May 8, 2026
"Pleased with the wonderful and Attentive Service from kind staff member Tyler."
"Thank you so much for your kind words! We're delighted to hear that Tyler provided you with wonderful and attentive service. We appreciate your feedback and look forward to serving you again soon!"
cen Yulianacenyudan
May 6, 2026
"CK ís being súper helpful"
"Thank you so much for your kind words, Cen! We appreciate your business and will make sure CK hears about your amazing review. Please don't hesitate to reach out if you need anything!"
Jefferson Aguilar
April 30, 2026
"Highly recommend Katie Kelly. My wife and I recently moved from Texas to the Seattle area. Emily Root has been super helpful with getting us setup with a renters insurance policy and helping us transfer our auto policy from TX to WA. I’m a huge advocate for great customer service and I’m very pleased with the service I received. Moving across the country can be very challenging and a dose of great customer service can help people feel welcomed and cared for."
"Thank you so much for your kind words and recommendation! We're thrilled to hear that Katie and Emily were able to make your move from Texas to Seattle smoother by assisting with your renters and auto insurance needs! We completely agree—great customer service can make all the difference during such a big transition. We're grateful to have been part of your journey and look forward to continuing to support you and your wife. Welcome to the Seattle area!"
Kari Frazier
April 14, 2026
"Andrew at state farm has been very helpful during our transition of vehicles and also throughout our entire experience with state farm. Highly recommend, they saved us money and put time and effort into making us understand everything and make us feel comfortable. Ty"
"Thank you so much for sharing your fantastic experience with Andrew! We’re delighted to hear he provided professional and patient service while helping you secure better coverage and significant savings. It means a lot that you chose to switch to State Farm, and we’re honored to earn your 5-star recommendation. We look forward to continuing to support you and your family!"
jay vee
April 14, 2026
"I’ve had a great experience working with Andrew Arthur for my auto and home insurance through State Farm. He was knowledgeable, patient, and took the time to clearly explain all our options so we could choose the coverage that best fit our needs.
Andrew made the entire process of getting quotes for both auto and home policies smooth and stress-free. He was responsive, detail-oriented, and genuinely focused on helping us find the right balance between coverage and cost."
"Thank you so much for your kind words and thoughtful review! I’m delighted to hear that you had a positive experience working with Andrew to find the best coverage for your auto and home insurance needs. It’s always our goal to provide clear information and personalized service to make the process as smooth and stress-free as possible. Please don’t hesitate to reach out if you have any questions or need assistance in the future. I truly appreciate your trust and support!"
Raymond Li
April 13, 2026
"Vanessa is very helpful with my insurance and good price. highly recommend!"
"Hi Raymond!
Thank you so much for your kind words. We appreciate you and your business, and will make sure Vanessa sees your review!"
Anuroop Arora
April 8, 2026
"Monica is awesome. Got me the best rates and is constantly going above and beyond to make things happens."
"Thank you so much for your kind words! We're thrilled to hear that Monica provided you with excellent service and went above and beyond to get you the best rates. We'll be sure to pass along your compliments to her! If you need anything else, we're always here to help."