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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Val

March 14, 2025

5  out of  5
rating by Val
"Thank you so much with help me with my car and home policy"
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C

February 21, 2025

5  out of  5
rating by C
"Cassious was a tremendous help in getting an issue resolved that I wasn't even sure could be rectified. He was attentive, empathetic, and very responsive. I appreciate his help!"
We responded:
"Thank you for leaving this 5 star Google review. So glad Cassious was able to help you and get your questions answered. We are here if you need anything else. Thank you for your business. "
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youquan su

February 19, 2025

5  out of  5
rating by youquan su
"very fast response, take care what your needs, great guy."
We responded:
"Thank you for leaving us a google review. We love helping out clients out to make sure they are covered and protected!"
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Rachael Gaedeke

February 17, 2025

5  out of  5
rating by Rachael Gaedeke
"I didn’t realize I could have an amazing experience when purchasing car insurance until working with Cassious. With much of customer service going to AI these days, it was wonderful to have a personal experience and feel like someone cared about my business. Cassious was extremely knowledgeable about plan options and took their time to explain everything in detail. They made sure I had the right plan to fit my needs and was very patient when it came to working out all the intricate details. I feel so taken care of and appreciate feeling like an individual customer instead of just one of many. Cassious is a priceless asset to the State Farm team."
We responded:
"Thank you Rachael for leaving this wonderful 5 star Google review. So happy Cassious was able to take care of your needs with auto insurance. We love taking the time to personalize a plan that works for each client and make sure they understand what they have. We look forward to helping you anytime you have questions or concerns or just want to say hi and check in. "
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Kevin Nguyen

February 11, 2025

5  out of  5
rating by Kevin Nguyen
"Monica was very helpful and communicative, made the enrollment process quick and easy"
We responded:
"Kevin! Thank you for your feedback and Google review. We love making sure our clients understand their coverage and are properly protected. Let us know if you need anything. "
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palla vijaya harshavardhan

February 11, 2025

5  out of  5
rating by palla vijaya harshavardhan
"The team responded to my request to replace vehicle to my current policy fairly quick. And they provided me with a good quotation. Thanks team for your service"
We responded:
"Thank you Palla Vijaya for your review and feedback. We appreciate you and your business and are here if you need anything. We love helping our clients understand their coverage and protect them when the unexpected occurs. "
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Logan Ploghoft

February 11, 2025

5  out of  5
rating by Logan Ploghoft
"I had an amazing experience working with Cassious at State Farm! He made the process of setting up my life insurance policy super easy and stress-free. He took the time to explain all my options in detail, answered all my questions, and made sure I got a policy that truly fits my needs. His professionalism, patience, and knowledge really stood out. If you're looking for someone who genuinely cares about helping you make the right financial decisions, I highly recommend Katie's office!"
We responded:
"Logan! Thank you for your review and kind words. This is our mission to help clients get life insurance set up. And make sure they understand how it works. We are so blessed to have Cassious as part of our team. We are here if you need anything. "
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Mckenzie Dimond

February 11, 2025

5  out of  5
rating by Mckenzie Dimond
"Cassious E. Has always been so helpful in explaining my insurance policies, getting me set up quickly and finding the best plan for my budget! So thankful to have an agent that takes their time to navigate my auto insurance with me."
We responded:
"Thank you McKenzie for your 5 star Google review. We love educating our clients on their coverage and seeing if there are any gaps that we can assist with. Thank you and let us know how we can help. "
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Joyce Brendehl

February 11, 2025

5  out of  5
rating by Joyce Brendehl
"Isaac was amazing, professional and knowledgeable. He took the time to make sure I understood my policy and any needed coverage. He made a doldrum chore enlightening and productive. I would highly recommend him and State Farm Insurance."
We responded:
"Hi Joyce! Thank you for your review and kind feedback. Isaac is an asset to the team and a wealth of knowledge! So glad he was able to help with your insurance needs and make it a remarkable experience. "
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Lisa Campbell

February 9, 2025

5  out of  5
rating by Lisa Campbell
"Brett with Katie Kelly's Office is Awesome. I called for some basic information on my coverage. After this last storm in January I had damage and Brett guided me and offered me such Kindness and he was funny too, just what I needed to LOL, They are true Gems in this world of insurance. A rare Jewel indeed. 02/08/2025 Ok once again I called Katie's office for some questions. Brett is so wonderful and willing to go outside the lines to make sure I am happy. Then to put icing on top Katie calls me too. What a DYNAMIC DUO. I always laugh so hard and feel so good when I am done speaking to them. They truly Care"
We responded:
"We love getting reviews like this. Thank you for sharing. Brett is a joy, so funny and knowledgeable. We are grateful to have him be a part of this team. "
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Todd Macomber

February 8, 2025

1  out of  5
rating by Todd Macomber
"Not impressed - going to switch agents. It's been a nightmare getting broken windows in my kids car replaced. I'm disgusted that there hasn't been follow up. Katie was told about the lack of follow up from State Farm claims department - she and her team should be going to bat for me. I'm babysitting the whole process.... Time to find a more engaged agent. RESPONSE TO YOUR RESPONSE - Katie - your response is so off the mark. First of all - it wasn't my kids windshield. Secondly, it wasn't the repair shop either. The issue was with State Farm claims - who sat on the claim for a week while letting the shop know all was good - then denying the claim after a week because we requested an OEM replacement. This should have been addressed within one business day in my opinion. Then the shop had to go back and forth with the claims department. It took us a month to get the windows replaced and several hours of my time probing people. You were informed about the craziness - I told your worker to inform me - but you were radio silent. Laughable you'd ask for more business all while spinning the reality of the situation."
We responded:
"Hey Todd, thank you for your feedback. Your claim experience in getting your son’s windshield fixed is unfortunate. We are not able to control how quickly the repair shop delivers the windows. We are here to bat for you and our State Farm clients. If you would like to change repair shops or explore other options, I am here to help. I understand your frustration. The repair shops across the country are experiencing the worst case of supply-chain disruption. My own windshield for a 2020 4Runner was delayed in getting replaced and when it finally arrived, was $1200; that same windshield replacement in 2022 was $300. I am sure you can appreciate dealing with logistic delays. I am available at your convenience to help in any way I can. You may also consider insuring your homeowners and personal liability umbrella insurance with State Farm. If you are eligible, that would save 22% on your cars and we’d likely save money on your homeowner’s insurance. Let me know, happy to help. Hope you have a wonderful day and blessed new year! "
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Melinda Ding

February 6, 2025

1  out of  5
rating by Melinda Ding
"Got a new car and followed the process on State Farm to update my insurance. Katie did not respond for an entire week, after multiple emails and phone calls. I would not recommend."
We responded:
"Thank you for sharing your feedback, Melinda. I sincerely apologize for the delay in responding to your emails and phone calls. We understand how important it is to get timely assistance, and I regret that we did not need your expectations in this case. Please feel free to reach out to me directly if you still need any assistance with your insurance. "
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Upma Sharma

January 13, 2025

5  out of  5
rating by Upma Sharma
"I have been working with Katie Insurance Company for 8 years, and they have consistently exceeded my expectations. I’ve had two auto policies, home, life, and rental insurance with them, and their prompt responses, competitive pricing, and professional services have been outstanding. I highly recommend them to anyone seeking a reliable, one-stop insurance agent for all their needs."
We responded:
"Thank you Upma for your 5 star Google review. It has been a privilege to take care of your autos, home, rental dwelling, umbrella and life insurance with us. Good luck in the Bay Area and we are here if you need anything from us. "
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Johnny Au

December 28, 2024

5  out of  5
rating by Johnny Au
"Amazing experience! Katie and her team were extremely professional. Highly recommend talking with Katie and her team for all things insurance related."
We responded:
"Johnny, we really appreciate you and your family taking the time to give us this 5 star Google review. We love taking the time to explain and make sure you understand what you have and make sure to keep checking in to continue to grow with you and your needs. "
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Jeff Latham

December 27, 2024

5  out of  5
rating by Jeff Latham
"These guys are the best in the industry. They made the process smooth and fun to understand. I highly recommend them for all your insurance needs."
We responded:
"Thank you Jeff taking the time to leave us this 5 star review. We really enjoyed working with you and your family to take care of all your auto, home, umbrella and life insurance. Chat soon!"
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Esy M

December 17, 2024

5  out of  5
rating by Esy M
"Professional, efficient, and incredibly helpful. It was a pleasure working with Andrew and his team!"
We responded:
"Thanks, Esy, we love Andrew too, he’s very patient and thorough! Thank you for trusting my team and State Farm to take care of your insurance needs. We look forward to growing with you and you!"
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Kreg Graham

December 16, 2024

5  out of  5
rating by Kreg Graham
"Katie Kelly’s team was amazing to work with! Was working with Ramon and he was knowledge and was working with the team in the background! He took care of insuring both of my vehicles and we are going through the details of life insurance!"
We responded:
"Thanks, Kreg! I appreciate you trusting my team and State Farm to take care of your auto insurance! Let’s get that life insurance finalized before the new year! "
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Kara Davis

November 7, 2024

5  out of  5
rating by Kara Davis
"Katie is amazing!! I transferred to Katie from another StateFarm agent. I was incredibly frustrated with the agent I had for many reasons. From the minute I transferred to Katie, it has been nothing but the best experience!!! Within weeks (delay on my end, not hers!) we had a meeting, she helped us set up new policies to either be better protected or save money, and I plan to move forward with even more investment options with her. She knows what she taking about and makes it simple to understand. You can tell she has a pure passion for what she does and sincerely wants to help. Of course she is running a business, as do I, but I didn’t feel like she was trying to sell me on anything. It was genuine concern and wanting the best possible future for me and my husband. I was also having a personal breakdown when I entered her office, but she was incredibly kind /understanding and even shared her own experience which brought me so much comfort. I am so thankful to be with her and I know I am in good hands. I never leave google reviews, so the fact that I am should speak volumes to her level of professionalism and customer service. Thank you Katie!!"
We responded:
"Thank you for the encouraging comments and the wonderful 5 star review. It’s an honor working with you and I’m so excited to help with your insurance and financial services. You are going to do great things! "
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judd brown

November 7, 2024

5  out of  5
rating by judd brown
"Katie gave my wife and I a very thorough explanation of our options for home, auto and beyond. It felt great to get everything updated for our family and the umbrella certainly gives us peace of mind. Highly recommended!"
We responded:
"Judd, thank ton for the wonderful feedback and 5 star Google review. We love working with folks like you! As you learned, it takes only a short review of coverage to realize what you don’t have and what you may need at the time of a claim. Thank you for taking the time and trusting State Farm, my team and me! "
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Tongtong Huang

November 5, 2024

5  out of  5
rating by Tongtong Huang
"Andrew Arthur is very fast in reponse and friendly to work with. He is also very patient in explaning a lot of details to make sure I understand the coverages and have what I want on my policy."
We responded:
"Isn’t Andrew great, I just love my team! Thank you for trusting State Farm and my team of licensed insurance representatives to take care of your insurance and financial service needs. "
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Ad S e

November 1, 2024

5  out of  5
rating by Ad S e
"I have ben customer with Katie for over 18 years she's been excellent honest and fast and accurate with insurance I'm so happy working with you and having experiencing all these years with the great customer service and great team you have thanks for everything."
We responded:
"Ah shucks, thanks for the 5 star review and nice comments! You make our job so enjoyable, we love helping with auto, home, life and umbrella insurance and working with wonderful customers like you, is just icing on the cake. "
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Joe Gommo

October 19, 2024

1  out of  5
rating by Joe Gommo
"Constantly charging more every months despite having a 6 month policy agreement/renewal period. Claims mileage driven is 50% higher than odometer readings on vehicles to charge more. Stay away from State Farm, its very dishonest. Will be taking business elsewhere."
We responded:
"Joe thank you for this feedback. I am so sorry about your experience with us. If you would like to discuss this I am available. Let me know. "
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Sunil Sanghani

October 5, 2024

5  out of  5
rating by Sunil Sanghani
"We transferred our polices to this agency. Charles was amazing at helping us throughout the process and keeping us updated till the very end. Katie also met with us at short notice to ensure that we were set up and if we had any questions or needed any help. The customer service is top notch."
We responded:
"Sunil! Thank you for your review and feedback. It was so wonderful to meet with you and get to know you and how we can help you. Look forward to chatting with you again. "
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Eric Chamblee

September 27, 2024

5  out of  5
rating by Eric Chamblee
"Katie took the time to walk through various insurance configurations with me to make sure we found one that matched my needs and my budget for auto and homeowners. Every step of the process from initial outreach, to scheduling, to picking the policy was frictionless, professional, and low pressure."
We responded:
"Eric! Thank you for leaving us this 5 star Google review. I so enjoyed working with you and getting to know you. So glad we were able to increase coverage to give you peace of mind for your auto and home insurance. Looking forward to seeing you again. "
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Karlene Bickel

September 16, 2024

5  out of  5
rating by Karlene Bickel
"Awesome service. Informative and helpful. Great team members"
We responded:
"Karlene. Thank you for taking the time to leave this awesome google review. So glad we could help you protect your auto, home and umbrella. We enjoy working with you. "