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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

venus zhu

November 14, 2023

5  out of  5 rating by venus zhu
"I have a wonderful experience with Oana today, she replied my email very quickly and helped me work out my claim . She’s the best agent I met in this office. I hope she will work in this office for a long time."

Eugen Neatu

November 8, 2023

5  out of  5 rating by Eugen Neatu
"Got an awesome experience with Oana on helping me with an auto insurance.Got her contact from a friend that recommended her so much. Very professional and helpful!"

Eduard Popa

November 8, 2023

5  out of  5 rating by Eduard Popa
"Excellence service. Oana has made our experience of shopping for insurance so simple and quick. Whenever I have a question or need, Oana is right there to help! Took the time to explain everything so I could understand. I am glad to know I am in good hands."

Myron Gemmer

November 2, 2023

5  out of  5 rating by Myron Gemmer
"Your team is awesome. Helped me get through my claim with excellent communication and service. Highly recommend Katie Kelly State Farm"

Benjamin Holbrook

October 16, 2023

5  out of  5 rating by Benjamin Holbrook
"Lauren Burstein did an excellent job with our car insurance and saved our family $1,200 per year!! We have the same coverage even after all the savings!"

marcus hite

September 28, 2023

5  out of  5 rating by marcus hite
"Everyone I have worked with has been spot on and excited to help. Best insurance company interaction with staff I have ever had. Building that relationship with me in very important. Thanks to all the wonderful staff."


September 12, 2023

5  out of  5 rating by Jehoshua
"I was a customer of Carol Flores in Bellevue. When she retired I was referred to Katie Kelly. She has some big shows to fill and I think she's doing a great job. I recommend Katie Kelly."

Hannah Marinkovich

August 30, 2023

5  out of  5 rating by Hannah Marinkovich
"I Had the pleasure of working with JohnMark Marinkovich for my insurance needs. He was very friendly, informative, and professional and answered all my questions. He was great with communication, made me feel very comfortable and worked with my husband and I according to our budget. I would highly recommend him!"

M C Carrillo

August 28, 2023

5  out of  5 rating by M C Carrillo
"I had an awesome experience with John at This K Kelly State Farm office. I called for a quote to bundle my home & auto insurance. Their prices couldn’t be beat & I automatically signed up. John made the process easy & seamless. He answered all of my questions, with patience and expertise. He went above and beyond to print out my temporary insurance cards until I receive the official ones. I really appreciate his service and quality care. Thank you John S."

Charis Chau

August 25, 2023

5  out of  5 rating by Charis Chau
"Had an amazing experience with the team! The team is extremely knowledgeable and kind, they really go beyond and above!! Excellent agent and highly recommended!!"

Samantha Marinkovich

August 21, 2023

5  out of  5 rating by Samantha Marinkovich
"Had the pleasure of working with JohnMark Marinkovich for my insurance needs. He was very friendly, informative, and professional and answered all my questions. He made me feel very comfortable, I would highly recommend him!"

Juan Jose Robalino Cabrera

August 17, 2023

5  out of  5 rating by Juan Jose Robalino Cabrera
"Great customer service, I was happy I could clarify some important questions in Spanish as English is my second language."

Andy Button

May 30, 2023

5  out of  5 rating by Andy Button
"Karen Measows is the best insurance lady ever! She’s awesome with her communication, her thorough work is topped with her jovial attitude!!!"

Chauloan Nguyen

May 23, 2023

5  out of  5 rating by Chauloan Nguyen
"I've been a loyal customer with Katie Kelly State Farm agency since the day the office's opened in Kirkland. I was looking for a trustee insurance company for my business, cars, and rentals. Luckily, Katie was there to help me with all great insurance policy advises. She actually saved me a lot of money with the best coverages I could get. I 'm always happy with her company resposive to all my questions and insurance needs. I did and will keep recommending Katie Kelly State Farm to everyone I know. You are the best. Thank you."

Ian Ren

May 12, 2023

5  out of  5 rating by Ian Ren
"5 star insurance agent who can help people anything about INSURANCE!"

Messiah Bryant

May 3, 2023

5  out of  5 rating by Messiah Bryant
"Great services from katie she was thoughtful and communicated everything clearly to me was alot of help"

eyob assaye

April 24, 2023

5  out of  5 rating by eyob assaye
"I had the pleasure of working with Deanne Roughton recently and I have to say, she is a truly outstanding insurance representative. From start to finish, Deanne went above and beyond to ensure that I had the best possible coverage for my needs. Not only was Deanne incredibly knowledgeable and professional, but she was also extremely personable and easy to work with. She took the time to explain all of my options in detail and made sure that I understood everything before making any decisions. Deanne truly cares about her clients and it shows in everything she does. She was always available to answer any questions I had and was proactive in keeping me informed throughout the entire process. I felt completely supported and confident in her abilities. Overall, I cannot recommend Deanne Roughton enough. If you are in need of an insurance representative who is knowledgeable, trustworthy, and genuinely cares about her clients, then look no further than Deanne. Thank you, Deanne, for everything you do!"

Juan Fang

April 13, 2023

5  out of  5 rating by Juan Fang
"Debbie Ye has been very helpful to me since I acquired my secondary home insurance with Katie Kelly's team a few years ago. She was always responsive to my needs and helped address several requests from the mortgage lender promptly to ensure my insurance policy is delivered."

David Hardy

April 13, 2023

5  out of  5 rating by David Hardy
"Deanne was great! The process was easy and she was super personable. Plus, she saved me a ton of money!"

Aaron Spencer

March 23, 2023

5  out of  5 rating by Aaron Spencer
"Katie and her team are very extremely helpful and go out of their way to solve difficult challenges. I am a client who lives and works internationally. Katie always responds quickly and has gone out of her way to provide support. I highly recommend."

Matthew Fricke

March 22, 2023

5  out of  5 rating by Matthew Fricke
"Ivan and the Team, at Katie Kelly's Auto Insurance we're efficient in their usage of time in procuring me a new Auto Insurance Policy!"


March 16, 2023

5  out of  5 rating by J E
"Extremely helpful in office, very responsive out of office. Cozy office too."

Conrad Rowan

March 13, 2023

5  out of  5 rating by Conrad Rowan
"I worked with John he was very helpful and kept a great conversation while figuring out my insurance."

Justin McGonigal

March 2, 2023

1  out of  5 rating by Justin McGonigal
"Update: I decided to get home owners insurance through this office in May of ‘22. In January of ‘23 they tried to tell me the escrow had not paid them the full amount and that I owed them $280 more. They told me what the entire policy amount was which was note the binding quote they gave me nor the escrow company. When I sent them the original binding quote they told me it was sent from a person that no longer worked there. I confirmed that it was the same quote they gave the escrow company. I had the same conversation with them last August when they told me escrow had not paid them and later told me it was a mistake and they had received payment. So instead of clarifying with me what was going on with the quote difference they canceled my policy and I had to reapply for a new one. I had to pay more for a policy that was valued at $50k less. I was treated like I and the escrow company made the mistake by Brett and when I sent him the binding quote originally received I never got an apology or any compensation for their mistake. I told him I would change all my policies over to another company and he didn’t even care. I would not recommend this office as they can’t even tell me why there is a difference in the original binding quote vs what they charged."

Vince Campos

February 27, 2023

5  out of  5 rating by Vince Campos
"Always great service from this agency. They explain everything well, always take the time when we work with them."